Terms and Conditions

Part I

Our Park Rules

Our Current Park Rules to your booking are set out below.

  1. Sorry, NO PETS ALLOWED, except guide dogs by prior arrangement and subject to availability of accommodation.
  2. Only Children over the age of 5 are permitted to stay within the Apartments. However, our Lodges and Caravans are baby/toddler friendly
  3. Cars – please park on the car park. NOT beside your holiday accommodation. This ensures that children can play safely between the
  4. Please leave the accommodation clean and tidy and in the condition, it was on your
  5. We know accidents can happen, please report any at the time of occurrence and pay for any breakages/damage at
  6. We are a quiet family Holiday Park and would kindly remind all guests to be aware of their neighbours, our wildlife and the peaceful rural environment that we share by keeping noise levels to a minimum particularly after 30 pm and before 6.30am.
  7. Children under 16 must be supervised in the swimming pool by a parent/adult at all times. (This is a local authority condition for swimming pools without lifeguards)
  8. Rubbish and recycling facilities are provided within easy reach of all accommodations. Please recycle to help reduce waste and dispose of rubbish appropriately to keep our park looking
  9. SMOKING, VAPING and CANDLES are NOT permitted in any of our holiday accommodation or
  10. No charging of lithium batteries. If you would like to bring your e-scooter or e-bike please get in contact.
  11. If you leave anything behind in your accommodation that needs returning by post, we are happy to do so with a minimum charge of £5.
  12. We may require the lead booker to provide a deposit as security in the event of any damage by any member of the
  13. We may need to update our terms and conditions. You can always find the latest version online at bovisand.com

Part II

Your Booking Access Statement

  1. We aim to provide the very best service to all our guests. Please discuss your requirements with We will do our very best to help. Our full Access Statement is available on the home page of our website and on this link: https://bovisand.com/storage/app/media/uploaded- files/Access%20Statement%202023.pdf
  2. If you need these Terms and Conditions and our Booking Form in a different format, please ask


Park Owner (referred to as “we/us/our”)

Bovisand Lodge Estate Limited, Bovisand, Plymouth, Devon, PL9 0AA John and Rita Hart, Tel: 01752 403554: Email: [email protected]


Who May Stay With Us
  1. The person who completes the Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 18 years of age or
  2. Only the people named on the Booking Form, or when the booking is made by another means, may stay with us.
  3. Your booking is personal to you and you cannot assign or transfer it to any other
  4. If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.
  5. You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the Park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the Park. You will only be entitled to a refund if a third party takes up your In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.
How To Book
  1. Bookings can be requested in the following ways:
    • 1. Online at www.bovisand.com
    • 2 You may use the Booking Form
    • 3 By telephone on 01752 403554
  2. You must tell us your full requirements, for example if you are bringing any vehicles, or other We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes. Where we are able to do so, there may be an additional charge.
  3. A contract exists when we have issued our confirmation to
  4. Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days, unless your holiday is to start within 14 days in which case you should inform us within 24
  5. We reserve the right to refuse any
The Price You Pay
  1. Our prices include VAT.
  2. The price will not be subject to any change unless the rate of VAT
  3. When you request your booking, you must pay a deposit of 25% of the price of your holiday or (if you are requesting to book 28 days or less before the start date) the full


  1. Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 28 days before the start date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation We will confirm the cancellation to you in writing by email or letter.
  2. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your
Arrivals And Departures
  1. You must tell us by 3pm if you are likely to arrive later than 6.00pm. You may not arrive after 10pm unless by prior agreement. For bookings of more than one night, the earliest you may then arrive on the next day is 30am.
  2. If we have not heard from you within 24 hours of your expected arrival, we may release your You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.
  3. You must vacate by 9.30am on the day of your departure. An additional charge may be made for a late departure.
  4. We will try to allocate you the location of your choice on the Park, but bookings are not conditional on
  5. Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with
  6. We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety
  7. If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
  8. If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen
  9. If you decide to cancel where clause 24 or clause 25 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to
  10. We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has


started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other Cancellations

  1. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.
  2. If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and
    • Cancellation received more than 28 days before start date – No charge; full refund (including any deposit)
    • Cancellation received more than 14 days but no more than 28 days before start date – Charge is 50% of holiday price; 50% refund
    • Cancellation received more than 7 days but no more than 14 days before start date – Charge is 75% of holiday price; 25% refund
    • Cancellation received 7 days or less before start date – Charge is 100% of holiday price; no refund
  3. You are not entitled to any refund if you or any of your guests leave before the end of your holiday, unless clause 24 or clause 25 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been
  4. We may also cancel your holiday if you breach any of these Terms and Conditions. Clauses 51- 53 give further details.
  5. We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was
Authorised Means of Payment
  1. You may pay us in any of the following ways:
    • By bank transfer – Contact us on [email protected] for a copy of our bank details
    • By debit/credit card payment in person at the Park office or by phone. We accept most of the main payment cards with the exception of American
  1. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to

Please refer to: Candice Hart, Office Manager on [email protected] or 01752 403554

Personal Data
  1. Any personal data you give to us will be processed in accordance with the law and our privacy The location of our privacy policy is on the home page of our website and can be sent if requested.
Our Promises To You
  1. We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing
  2. We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.
  3. We will insure the Park against usual third-party risks to a minimum of £5,000,000 per
Your Promises To Us

You agree that you will:

  1. Keep to these Terms and Conditions and the Park
  2. Stay with us only for holiday and recreational
  3. Pay promptly for your holiday and other charges due to
  4. Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against
  5. Not cause any damage during your holiday. You are required to take good care of your holiday accommodation whilst you occupy it. At the end of your holiday, you must leave your holiday accommodation undamaged, clean and tidy and free of all rubbish which must have been placed in the bins on the parks. By booking with us you agree that we have reserved the right to recover from you any costs or fees incurred by us for damage to any of our property caused by you or any member of your party. We may either, at our sole discretion, request the immediate payment of our reasonable costs during your stay, or charge the payment card details provided at the time of booking, or instruct a 3rd party to contact you after your stay to recover our reasonable costs. The reasonable costs we may incur if you damage our holiday accommodation are likely to include additional cleaning costs, costs for repair or replacement of anything damaged by you or any member of your party and may include a daily charge for any period the holiday accommodation is unusable due to damage. Should we be unable to process a payment against the payment card used to confirm your stay we will take legal action to recover the cost of damage sustained during your If you request, we will send a breakdown of these costs to the address used for the booking. We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of

emergency. Any damage to your accommodation could result in your booking being cancelled, with no refund.

  1. Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in the office of the For example, the conditions of the


Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking.

  1. Not make any alteration to any accommodation or
  2. Permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.
Behaviour Standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the Park at the time.

You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children), keep to the following standards of behaviour:

  1. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other
  2. To supervise children so that they are not a nuisance or danger to themselves or other people using the
  3. Not to:
    • 1. Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
    • 2. Use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to clause 49.1) at the Park or in its vicinity;
    • 3. Commit any acts of vandalism or nuisance on the Park;
    • 4. Use fireworks, Chinese lanterns or any similar open flame heat source on the Park;
    • 5. Keep or carry any firearm or any other weapon on the Park;
    • 6. Keep or use any unlawful drugs on the Park;
    • 7. Create undue noise or disturbance or commit antisocial behaviour on the Park;
    • 8. Carry on any trade or business at the Park;
    • 9. Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.
  4. You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking. Cancelling the booking because you are in breach of these Terms and Conditions
  5. We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant In appropriate cases, this may mean requiring you to leave the Park immediately.
  6. If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 47-50


which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.

  1. If we cancel your booking under clauses 51 or 52 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges – currently £50.
Changing the Park Rules
  1. It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking
  2. Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking Terms and
  1. We hold a key to all the accommodation we own on the
  2. If you are staying in our accommodation, we may use the key for any purpose authorised by you, for example if you ask us to give access to an authorised visitor. We may require you to confirm your authority in writing.
  3. We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.
  4. We will take reasonable care when accessing any
  1. We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Email may be used.
  1. “Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the Park. The Park Rules which currently apply to your booking are in Part II of these Terms and
  2. “Pitch” does not include any part of the Park except that on which the accommodation in which

you are staying stands.

  1. “Services” means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and
  2. “Site Licence” means the caravan Site Licence applicable to the Park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 (or in the case of Northern Ireland under Section 3 of the Caravans (Northern Ireland) Act 1963) and other relevant
  3. “You/your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and
  4. References to taxes and laws are references to them as extended, amended or replaced from time to