Bovisand Lodge Estate Privacy Policy 2020
Modern information and communication technologies play a fundamental role in the activities of Bovisand Lodge Estate Ltd. We are committed to protecting your personal data and working in accordance with all relevant data protection legislation – The Data Protection Act and the General Data Protections Regulation – in how we collect and use your personal data. The most common way to provide this information is in a Privacy Policy.
Data Controller:
Bovisand Lodge Estate Ltd, is a data Controller and is registered with the
Independent Data Protection Authority: Our Data Protection registration number is ZA152016
Address: Bovisand Lodge Estate Ltd, Bovisand, Plymouth, PL9 0AA
Tel: 01752 403554
Email: [email protected]
Web Site: www.bovisand.com
Changes:
This version was last updated on 15th December 2020 and historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
How we Collect your Data:
You may give us information about you by completing forms on our website – www.bovisand.com – by means of a booking or Contact Us Form. You may be corresponding with us by post, phone, email or even orally. For example when you:
enter into a contract with us or contact us about doing so;
Visiting our website
contact us about any contract we have with you;
request marketing to be sent to you;
enter a competition, promotion or survey;
Social Media functions
give us some feedback.
Information we may receive from other third parties and public sources:
We may obtain information about you if you use any of the other websites or portals which we operate or other services we provide. We also may receive information from third parties we work with, such as web hosting provider, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers. The personally identifiable information you give us may include you name, address, e-mail address and phone number, financial and credit card information. This could be of our guests, owners or external providers under contract to us. We will only hold the minimum amount of data necessary. Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies:
Our website uses “cookies” to help you personalise and provide you with a good online experience when browsing our website. A cookie is a small file of letters and number that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred on to your computers hard drive You have the ability to accept or decline cookies. By continuing to browse the site you are agreeing to the use of cookies. The Cookies will automatically log the user’s IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics which the business uses to evaluate use of the site. We use a third party service Google analytics, to collect standard internet log information and details of visitor behaviour patterns.
Cookie | Name | Purpose | Further Information |
Google Analytics | utma | Used to distinguish users and sessions. Created when Javascript library executes and no existing utma exists. | Expires 2 years from initial set/ update. |
utmb | Used to determine new sessions/ visits.Created when Javascript library executes and no existing utmb exists. | 30 mins from set/update | |
utmc | Used with utmb to determine whwther user was in a new visit/session. Cookie operates in conjunction with utmb. | End of browser session. | |
utmz | Stores traffic source, i.e. user accessed site via link, search engine, or no previous page. Created when javascript library is executed and updated every time data is sent to Google Analytics. | 6 months from set/update |
How we use your data:
We will only use your personal data when the law allows us to.
We have set out below how and why we plan to use your personal data.
Purpose/Activity | Lawful basis for processing including basis of legitimate interest |
To register you with our business | Performance of a contract with you |
To perform any contract with you including: (a) Managing payments, fees and charges (b) Collecting and recovering money owed to us (c) Addressing any breach | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) (c) Necessary for our legitimate interests (to ensure compliance with contract terms) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Notifying you about changes to our business which are relevant to you | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how people use our business) |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To make suggestions and recommendations to you about goods or services that may be of interest to you | Necessary for our legitimate interests (to develop and grow our business) |
Asking you to partake in a review, prize draw, competition or complete a survey | Necessary for our legitimate interests (to study how people use our business, to develop and grow our business) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Necessary for our legitimate interests (to study how people use our business, to develop and grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, relationships and experiences | Necessary for our legitimate interests (to define types of people for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
CCTV:
We use CCTV cameras at a few lotions around our holiday park for crime prevention and safety reasons. We may need to share details of our accident logs and CCTV footage with our insurer in connection with any claim made or likely to be made against us, in order to carry out legitimate business purposes or in connections with legal procedures.
Promotional offers from Us:
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Other Marketing:
We will get your express opt-in consent before we use your personal data for any other marketing purpose or share it with any third party for marketing purposes.
Opting Out:
You can ask us or third parties to stop sending you marketing messages at any time by contacting our DPM.
Change of Purpose:
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law. However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
If you fail to provide Personal Data:
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
Disclosure of Your Personal Data:
We may share your personal data with third parties to help us run our business or carry out our obligations to you:
Name | Lawful basis for processing including basis of legitimate interest. |
Other companies in our group | Performance of a contract with you. Necessary for our legitimate interests (performing the contract). |
Service providers for IT and system administration and payment providers | Performance of a contract with you Necessary for our legitimate interests (performing the contract, using your data as we have described in this notice). |
Our professional advisers including lawyers, bankers, accountants, auditors and insurers. | Necessary for our legitimate interests (complying with our legal obligations). |
HM Revenue & Customs, regulators and other authorities | Necessary for our legitimate interests (complying with our legal obligations). |
We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers:
We currently do not transfer your data outside the European Economic Area (EEA). In the future, should the need arise, your personal information may be transferred to, and stored and processed in, one or more countries outside the European Economic Area (EEA), including countries which do not provide equivalent protection for personal information as the Data Protection Act 1998.
In relation to these transfers, we will take steps to ensure that your personal information is adequately protected in accordance with the requirements of the Data Protection Act 1998.
This may involve the use of data transfer agreements (standard contractual clauses) in the form approved by the European Commission or some other mechanism recognised by the European Commission as ensuring an adequate level of protection for personal data transferred outside the EEA (such as the US Privacy Shield framework).
Data Security:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your Personal Data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data by contacting our DPM.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights: You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
We do not knowingly collect data relating to children.
No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Privacy Support:
If you have an enquiry or concern about our privacy policy, please contact:
Bovisand Lodge Estate Ltd, Bovisand, Plymouth,PL9 0AA
Tel 01752 403554
Email: [email protected]
Web Site: www.bovisand.com if you are not satisfied with our response to your concern you may wish to contact Information Commissioner’s Office (ICO) (www.ico.org.uk) We would appreciate a chance to deal with your concerns first.
Updates:
If we decide to change this policy, we will post the updated policy on this website. The updated policy will take effect as soon as it is posted on our website.
We hope you love it as much as we do
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